CAREERS

CAREERS

CAREERS

OneBlade launched in 2015 with the world’s most innovative single edge razor. Since then, we’ve expanded our product line, designing in-house and delivering barbershop-quality grooming products directly to consumers. Our luxury products are engineered with craftsmanship, innovative thinking and respect for tradition. In a $50 billion industry, we’re challenging the status quo to invent a new category - disrupting giants with better products and better customer experiences. We are small, fast growing, and backed by incredible investors. We are looking for the most talented individuals across customer experience, marketing, operations, and sales functions to join our team and accelerate our growth while helping us build a great culture and company.

With offices in Austin and Denver, OneBlade is committed to a diverse and inclusive culture and company.

OneBlade launched in 2015 with the world’s most innovative single edge razor. Since then, we’ve expanded our product line, designing in-house and delivering barbershop-quality grooming products directly to consumers. Our luxury products are engineered with craftsmanship, innovative thinking and respect for tradition. In a $50 billion industry, we’re challenging the status quo to invent a new category - disrupting giants with better products and better customer experiences. We are small, fast growing, and backed by incredible investors. We are looking for the most talented individuals across customer experience, marketing, operations, and sales functions to join our team and accelerate our growth while helping us build a great culture and company.

With offices in Austin and Denver, OneBlade is committed to a diverse and inclusive culture and company.

Customer Acquisition Senior Marketing Manager

OneBlade is seeking an experienced and proactive e-commerce marketing leader to charter the growth of OneBlade’s direct sales. This position reports directly to the VP of Marketing and works cross-functionally with Sales, Product and Ops teams to develop best-in-class strategies, increase conversions at target CPAs, and continuously enhance the capabilities of our external marketing programs to drive first-time and repeat purchases.

We are a small and entrepreneurial team; this role is for someone who is both a strategist and a practitioner. You are part behavioral psychologist, part statistician, and you are determined to make continuous improvements in our performance marketing metrics. You do what it takes to get the job done.

Your responsibilities include:

  • Responsibility for customer acquisition and winback across our product portfolio.
  • Giving shoppers confidence to move forward with a purchase, with a focus on website enhancements, search ads, affiliate marketing, social and retargeting.
  • Working with Front-end Developer and Graphic Designer to create frictionless and compelling experiences on OneBladeShave.com.
  • Owning budget and agency relationships to manage and allocate paid ad spend; analyzing advertising efforts based on performance KPIs across our paid search, display, native, and paid social channels.
  • Collaborating on seasonal, monthly and weekly site content and promotions calendar in partnership with the Marketing team to ensure freshness, relevancy and balance of storytelling and commerce.
  • Performing in-depth analyses across campaigns to find actionable insights and drive results in partnership with Marketing team.
  • Proactively finding new areas for growth by testing new channels, campaigns, targeting, etc.
  • Staying current on emerging technologies with the goal of applying these technologies to current and future projects.
  • The ideal candidate will be a seasoned acquisition marketer, with e-commerce experience across the entire digital marketing mix, as well as a track record of using breakthrough marketing strategies and tactics to drive transformative growth. You should be at once forward looking and strategic, with a comprehensive knowledge of the performance marketing ecosystem as well as a strong and collaborative team leader, excited to roll up your sleeves and dive deep to drive results with your team and colleagues.
  • Be the creative leader on the team, rallying together disparate channels (e.g., search, social, email, push, etc.) for a more holistic customer acquisition journey.
  • Drive a culture of experimentation and agility to unlock incremental growth levers for both sides of the market.
  • Build a strong foundation of program management, process and cross-functional operations to capitalize on bigger market opportunities, and sustain growth.
  • Play a key role in building the OneBlade marketing culture, with a strong focus on collaboration between the marketing teams and customer experience teams.
  • Report to OneBlade leadership team periodically on customer acquisition performance, providing expert analysis, opinion and counsel on budgeting and strategy.
  • Ownership of all media agency relationships.
  • Own and manage budget reconciliation process.

This is a full-time role at our Austin office.

Customer Engagement (Retention and Loyalty) Marketing Manager

As the Customer Engagement Marketing Manager, you will drive the strategy and execution around engaging our customer base to drive repeat sales and loyalty. This role is directly responsible for creating and fostering a more highly engaged community, both online and offline. The individual in this role must be a mix of imaginative and strategic, with a proven ability to execute flawlessly. He or she must have an absolute passion for connecting with people and building unique experiences that build relationships, loyalty and excitement. This role is responsible for differentiating the brand experience and engagement initiatives from all the noise; therefore, a pulse on what is happening in the industry, digital space and beyond is of utmost importance.We're looking for folks passionate about lifecycle marketing, a willingness to geek out when it comes to consumer e-commerce behavior and the drive to leave no retention rock unturned. You will be responsible for increasing customer engagement and customer lifetime value by creating and executing full marketing campaigns to current customers. You will deeply understanding what the customers needs are, developing and executing programs to meet and exceed those needs, surprising and delighting our customers at every turn. You will be working side by side with our Customer Acquisition Marketing Manager and you will report directly to the VP of Marketing.

Your responsibilities include:

  • Define retention marketing vision as well as strategies to drive channel growth, innovation and improved automation.
  • Build, execute, and oversee various promotional, event and loyalty marketing initiatives; own corresponding KPIs and reporting to internal teams and stakeholders.
  • Collaborate with Customer Support to truly understand the OneBlade customer, discern customer pain points, unpack customer lifecycle/journey, and identify products and services that delight the user.
  • Partner closely with Customer Support, Communications, Sales, and Design teams to ensure marketing is Omni-channel.
  • Develop solid business cases for new initiatives/ projects that support loyalty program growth or enhance the customer experience and oversee projects through to completion.
  • Create testing plans to continually optimize results to meet KPIs that bolster profitability, increase LTV, and increase subscription retention.
  • Conduct competitive research to stay informed of industry trends.
  • Optimize existing email program to drive customer revenue, engagement and lifetime value as well as reinforce our brand positioning.
  • Be responsible for leading all CRM retention marketing efforts and increasing engagement and loyalty with new and existing customers.
  • Develop and execute email and direct mail marketing strategies and communications in promotional; transactional; lifecycle; and triggered campaigns to drive growth and winback.
  • Constantly stay informed with best in class retention practices, including 1:1 personalization, triggers, email deliverability, to send frequency, to subject line best practices and best-in-class creative approaches to refine and improve all email KPI's.

This is a full-time role at our Austin office.

Customer Experience Specialist

At OneBlade, the customer is at the core of everything that we do. The Customer Experience Team serves as the bridge between OneBlade and the amazing people who use our products. We're the voice of OneBlade to our customers and advocates for our customers to the rest of the OneBlade team. We make sure that every customer interaction is something really special. As a Customer Experience Specialist you'll drive that change, and have a lot of fun doing it!

ABOUT THE ROLE:

As a Customer Experience Specialist, you are the customer’s first impression of OneBlade lending expert knowledge of our brand, products, and services to uncover their needs and recommend personalized solutions that will help them achieve the best shave of their life, every day. Making situations more enjoyable for others comes naturally to you, so you seize every opportunity to elevate the customer journey and help people develop lasting relationships with our brand. You’re proud to represent OneBlade as both a guide and a salesperson, offering your product expertise to help solve customers’ problems. When someone says to you, “You just made my day,” you’re gratified, but not too surprised. You’re a OneBlade CX Specialist, after all.

Your responsibilities include:

  • Act as the voice of OneBlade on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and text messages.
  • Sell products to customers using detailed product and industry knowledge.
  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our product doesn’t go 100% as planned.
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
  • Maintain an expert-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within in the industry.
  • Thrive in a fast-paced environment tackling an array of customer issues via phone and email.
  • Become an expert on our products and spread the love of OneBlade everywhere.
  • Deliver above-and-beyond customer service by surpassing our customer's everyday expectations.
  • Find new and interesting ways to make our customers smile.
  • Create instant rapport with our customers.
  • Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible.
  • Strategize ways to improve our service, streamline our processes, and better serve our customers.
  • Master our internal management system in order to efficiently and effectively manage customer relationships.
  • Comfortably answer all troubleshooting, preorder questions, cancellations, billing inquiries, etc. There should be no customer request that you can’t handle.
  • Schedule and carry out 1:1 video and phone consultations for customers needing help or advice.

This is a full-time role at our Austin office.

Email and Content Marketing Manager

OneBlade is seeking an experienced Email and Content Marketing Manager to join our eCommerce team. We are looking for a proactive and experienced digital content marketer who can develop best-in-class strategies & continuously enhance the capabilities of our email marketing program and online content to drive revenue and increase customer loyalty and satisfaction. This role will be responsible for one-off marketing emails, will play an instrumental role in the day-to-day execution, management, reporting and optimization of OneBlade’s email marketing campaigns, blog content and digital language. This role requires a strong desire to be involved in all aspects of email marketing including ESP infrastructure, email design, deployment, and deliverability. Analytical acumen, project management skills, and a desire to quickly test and learn are critical to successfully drive the email program forward. This position is full-time, based in our Austin office, and reports to our VP of Marketing.

Your responsibilities include:

  • Manage all facets of OneBlade email marketing program and digital content on a daily basis.
  • Take ownership and responsibility for list and revenue growth.
  • Work with creative team to develop beautiful, responsive emails and ensure they are properly coded, tested and scheduled.
  • In coordination with marketing team, develop and manage a detailed email marketing calendar.
  • Create ongoing content for the OneBlade blog and website.
  • Collaborate with marketing, customer service and product teams to write technical copy, product messaging, FAQs, and customer facing messaging, ensuring a great balance of storytelling and commerce language.
  • Implement and optimize intelligent auto-responder drip campaigns for customer segments, including pre-purchase, post-purchase, abandoned cart recovery, browse recovery, etc.
  • Create a list segmentation strategy to cross-sell products, nurture new leads into the funnel and increase customer lifetime value (LTV).
  • Continuously optimize on-site email capture forms, ESP connectivity and associated nurture campaigns.
  • Brainstorm campaign and holiday-specific email creative and proactively work with design and marketing teams to produce email content.
  • Continuously test by A/B testing email subject lines and content.
  • Work with brand, creative and development teams to ensure a best-in-class post-purchase transactional email journey.
  • Proactively manage and troubleshoot email list health and deliverability.
  • QA test email sends across a variety of email clients.
  • Act as the main agency / vendor point of contact for email marketing vendors and software tools.
  • Lead loyalty and retention program expansion into new messaging channels, such as SMS, push notifications, and Messenger.
  • Create weekly and monthly reports detailing email list growth, revenue generated through email, and other relevant data.

This is a full-time role at our Austin office.

Marketing and Community Coordinator

OneBlade is looking for someone excited about building a brand and community from its early stages. This position will represent our brand and play a critical role in continuing to build relationships with our existing community, defining an ambassador program, and continuing to bring new people into our world. This position reports directly to our VP of Marketing and works closely with our Product, Sales, Marketing, and Customer Experience teams to launch new products, grow brand awareness, and increase customer engagement.

We are a small and entrepreneurial team; this role is for someone who is a jack-of-all-marketing trades and thrives with a healthy mix of left and right brain responsibilities.

Your responsibilities include:

  • Working cross-functionally to manage and support multiple aspects of OneBlade’s marketing strategy, including email, press, social, product launches, and brand activations.
  • Supporting development and management of marketing campaigns and brand partnerships, including ideation, creation, and delivery.
  • Managing OneBlade social engagement and growth; designing and scheduling all social posts, working with our Customer Experience team to engage and build relationships with customers.
  • Strategizing and building new relationships for OneBlade, including product reviewers, photographers, brand champions, and influencers.
  • Growing our affiliate, reward, registration and product review platforms in partnership with our Customer Experience team.
  • Collaborating with Marketing Manager and Ecommerce team to build and test new customer acquisition strategies.
  • Coordinating and supporting video production and photo shoots.
  • Writing technical product copy and blog content as needed.
  • Supporting OneBlade crew with events and local marketing.
  • Repping OneBlade at periodic brand activations.
  • Rolling up your sleeves to support where needed.

This is a full-time role at our Austin office.

Customer Acquisition Senior Marketing Manager

OneBlade is seeking an experienced and proactive e-commerce marketing leader to charter the growth of OneBlade’s direct sales. This position reports directly to the VP of Marketing and works cross-functionally with Sales, Product and Ops teams to develop best-in-class strategies, increase conversions at target CPAs, and continuously enhance the capabilities of our external marketing programs to drive first-time and repeat purchases.

We are a small and entrepreneurial team; this role is for someone who is both a strategist and a practitioner. You are part behavioral psychologist, part statistician, and you are determined to make continuous improvements in our performance marketing metrics. You do what it takes to get the job done.

Your responsibilities include:

  • Responsibility for customer acquisition and winback across our product portfolio.
  • Giving shoppers confidence to move forward with a purchase, with a focus on website enhancements, search ads, affiliate marketing, social and retargeting.
  • Working with Front-end Developer and Graphic Designer to create frictionless and compelling experiences on OneBladeShave.com.
  • Owning budget and agency relationships to manage and allocate paid ad spend; analyzing advertising efforts based on performance KPIs across our paid search, display, native, and paid social channels.
  • Collaborating on seasonal, monthly and weekly site content and promotions calendar in partnership with the Marketing team to ensure freshness, relevancy and balance of storytelling and commerce.
  • Performing in-depth analyses across campaigns to find actionable insights and drive results in partnership with Marketing team.
  • Proactively finding new areas for growth by testing new channels, campaigns, targeting, etc.
  • Staying current on emerging technologies with the goal of applying these technologies to current and future projects.
  • The ideal candidate will be a seasoned acquisition marketer, with e-commerce experience across the entire digital marketing mix, as well as a track record of using breakthrough marketing strategies and tactics to drive transformative growth. You should be at once forward looking and strategic, with a comprehensive knowledge of the performance marketing ecosystem as well as a strong and collaborative team leader, excited to roll up your sleeves and dive deep to drive results with your team and colleagues.
  • Be the creative leader on the team, rallying together disparate channels (e.g., search, social, email, push, etc.) for a more holistic customer acquisition journey.
  • Drive a culture of experimentation and agility to unlock incremental growth levers for both sides of the market.
  • Build a strong foundation of program management, process and cross-functional operations to capitalize on bigger market opportunities, and sustain growth.
  • Play a key role in building the OneBlade marketing culture, with a strong focus on collaboration between the marketing teams and customer experience teams.
  • Report to OneBlade leadership team periodically on customer acquisition performance, providing expert analysis, opinion and counsel on budgeting and strategy.
  • Ownership of all media agency relationships.
  • Own and manage budget reconciliation process.

This is a full-time role at our Austin office.

Customer Engagement (Retention and Loyalty) Marketing Manager

As the Customer Engagement Marketing Manager, you will drive the strategy and execution around engaging our customer base to drive repeat sales and loyalty. This role is directly responsible for creating and fostering a more highly engaged community, both online and offline. The individual in this role must be a mix of imaginative and strategic, with a proven ability to execute flawlessly. He or she must have an absolute passion for connecting with people and building unique experiences that build relationships, loyalty and excitement. This role is responsible for differentiating the brand experience and engagement initiatives from all the noise; therefore, a pulse on what is happening in the industry, digital space and beyond is of utmost importance.We're looking for folks passionate about lifecycle marketing, a willingness to geek out when it comes to consumer e-commerce behavior and the drive to leave no retention rock unturned. You will be responsible for increasing customer engagement and customer lifetime value by creating and executing full marketing campaigns to current customers. You will deeply understanding what the customers needs are, developing and executing programs to meet and exceed those needs, surprising and delighting our customers at every turn. You will be working side by side with our Customer Acquisition Marketing Manager and you will report directly to the VP of Marketing.

Your responsibilities include:

  • Define retention marketing vision as well as strategies to drive channel growth, innovation and improved automation.
  • Build, execute, and oversee various promotional, event and loyalty marketing initiatives; own corresponding KPIs and reporting to internal teams and stakeholders.
  • Collaborate with Customer Support to truly understand the OneBlade customer, discern customer pain points, unpack customer lifecycle/journey, and identify products and services that delight the user.
  • Partner closely with Customer Support, Communications, Sales, and Design teams to ensure marketing is Omni-channel.
  • Develop solid business cases for new initiatives/ projects that support loyalty program growth or enhance the customer experience and oversee projects through to completion.
  • Create testing plans to continually optimize results to meet KPIs that bolster profitability, increase LTV, and increase subscription retention.
  • Conduct competitive research to stay informed of industry trends.
  • Optimize existing email program to drive customer revenue, engagement and lifetime value as well as reinforce our brand positioning.
  • Be responsible for leading all CRM retention marketing efforts and increasing engagement and loyalty with new and existing customers.
  • Develop and execute email and direct mail marketing strategies and communications in promotional; transactional; lifecycle; and triggered campaigns to drive growth and winback.
  • Constantly stay informed with best in class retention practices, including 1:1 personalization, triggers, email deliverability, to send frequency, to subject line best practices and best-in-class creative approaches to refine and improve all email KPI's.

This is a full-time role at our Austin office.

Customer Experience Specialist

At OneBlade, the customer is at the core of everything that we do. The Customer Experience Team serves as the bridge between OneBlade and the amazing people who use our products. We're the voice of OneBlade to our customers and advocates for our customers to the rest of the OneBlade team. We make sure that every customer interaction is something really special. As a Customer Experience Specialist you'll drive that change, and have a lot of fun doing it!

ABOUT THE ROLE:

As a Customer Experience Specialist, you are the customer’s first impression of OneBlade lending expert knowledge of our brand, products, and services to uncover their needs and recommend personalized solutions that will help them achieve the best shave of their life, every day. Making situations more enjoyable for others comes naturally to you, so you seize every opportunity to elevate the customer journey and help people develop lasting relationships with our brand. You’re proud to represent OneBlade as both a guide and a salesperson, offering your product expertise to help solve customers’ problems. When someone says to you, “You just made my day,” you’re gratified, but not too surprised. You’re a OneBlade CX Specialist, after all.

Your responsibilities include:

  • Act as the voice of OneBlade on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and text messages.
  • Sell products to customers using detailed product and industry knowledge.
  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our product doesn’t go 100% as planned.
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
  • Maintain an expert-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within in the industry.
  • Thrive in a fast-paced environment tackling an array of customer issues via phone and email.
  • Become an expert on our products and spread the love of OneBlade everywhere.
  • Deliver above-and-beyond customer service by surpassing our customer's everyday expectations.
  • Find new and interesting ways to make our customers smile.
  • Create instant rapport with our customers.
  • Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible.
  • Strategize ways to improve our service, streamline our processes, and better serve our customers.
  • Master our internal management system in order to efficiently and effectively manage customer relationships.
  • Comfortably answer all troubleshooting, preorder questions, cancellations, billing inquiries, etc. There should be no customer request that you can’t handle.
  • Schedule and carry out 1:1 video and phone consultations for customers needing help or advice.

This is a full-time role at our Austin office.

Email and Content Marketing Manager

OneBlade is seeking an experienced Email and Content Marketing Manager to join our eCommerce team. We are looking for a proactive and experienced digital content marketer who can develop best-in-class strategies & continuously enhance the capabilities of our email marketing program and online content to drive revenue and increase customer loyalty and satisfaction. This role will be responsible for one-off marketing emails, will play an instrumental role in the day-to-day execution, management, reporting and optimization of OneBlade’s email marketing campaigns, blog content and digital language. This role requires a strong desire to be involved in all aspects of email marketing including ESP infrastructure, email design, deployment, and deliverability. Analytical acumen, project management skills, and a desire to quickly test and learn are critical to successfully drive the email program forward. This position is full-time, based in our Austin office, and reports to our VP of Marketing.

Your responsibilities include:

  • Manage all facets of OneBlade email marketing program and digital content on a daily basis.
  • Take ownership and responsibility for list and revenue growth.
  • Work with creative team to develop beautiful, responsive emails and ensure they are properly coded, tested and scheduled.
  • In coordination with marketing team, develop and manage a detailed email marketing calendar.
  • Create ongoing content for the OneBlade blog and website.
  • Collaborate with marketing, customer service and product teams to write technical copy, product messaging, FAQs, and customer facing messaging, ensuring a great balance of storytelling and commerce language.
  • Implement and optimize intelligent auto-responder drip campaigns for customer segments, including pre-purchase, post-purchase, abandoned cart recovery, browse recovery, etc.
  • Create a list segmentation strategy to cross-sell products, nurture new leads into the funnel and increase customer lifetime value (LTV).
  • Continuously optimize on-site email capture forms, ESP connectivity and associated nurture campaigns.
  • Brainstorm campaign and holiday-specific email creative and proactively work with design and marketing teams to produce email content.
  • Continuously test by A/B testing email subject lines and content.
  • Work with brand, creative and development teams to ensure a best-in-class post-purchase transactional email journey.
  • Proactively manage and troubleshoot email list health and deliverability.
  • QA test email sends across a variety of email clients.
  • Act as the main agency / vendor point of contact for email marketing vendors and software tools.
  • Lead loyalty and retention program expansion into new messaging channels, such as SMS, push notifications, and Messenger.
  • Create weekly and monthly reports detailing email list growth, revenue generated through email, and other relevant data.

This is a full-time role at our Austin office.

Marketing and Community Coordinator

OneBlade is looking for someone excited about building a brand and community from its early stages. This position will represent our brand and play a critical role in continuing to build relationships with our existing community, defining an ambassador program, and continuing to bring new people into our world. This position reports directly to our VP of Marketing and works closely with our Product, Sales, Marketing, and Customer Experience teams to launch new products, grow brand awareness, and increase customer engagement.

We are a small and entrepreneurial team; this role is for someone who is a jack-of-all-marketing trades and thrives with a healthy mix of left and right brain responsibilities.

Your responsibilities include:

  • Working cross-functionally to manage and support multiple aspects of OneBlade’s marketing strategy, including email, press, social, product launches, and brand activations.
  • Supporting development and management of marketing campaigns and brand partnerships, including ideation, creation, and delivery.
  • Managing OneBlade social engagement and growth; designing and scheduling all social posts, working with our Customer Experience team to engage and build relationships with customers.
  • Strategizing and building new relationships for OneBlade, including product reviewers, photographers, brand champions, and influencers.
  • Growing our affiliate, reward, registration and product review platforms in partnership with our Customer Experience team.
  • Collaborating with Marketing Manager and Ecommerce team to build and test new customer acquisition strategies.
  • Coordinating and supporting video production and photo shoots.
  • Writing technical product copy and blog content as needed.
  • Supporting OneBlade crew with events and local marketing.
  • Repping OneBlade at periodic brand activations.
  • Rolling up your sleeves to support where needed.

This is a full-time role at our Austin office.

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Holiday Shipping & Returns

GUARANTEED U.S. CHRISTMAS EVE DELIVERY

Unfortunately at this time, we can no longer guarantee shipments to arrive by Christmas, including within the contiguous United States.

ORDER BY COST
Tuesday 12/19 at Midnight PT Free Shipping $75+ or $5 Flat Rate
Wednesday 12/20 at Midnight PT
Free Shipping $199+ or $10 Flat Rate
Thursay 12/21 at Midnight PT
Free Shipping $299+ or $20 Flat Rate


EXTENDED HOLIDAY RETURNS

To make purchasing around the holidays more convenient, all eligible products purchased between November 25, 2017 and December 31, 2017 may be returned until January 31, 2018.